Delivery and returns

SHIPPING, RETURNS AND CUSTOMER SERVICE

1. Orders and Production Times

After placing your order, you will receive a confirmation email.

As our pieces are made to order, the standard delivery time is generally between 7 and 21 business days (up to 3 weeks, depending on our production schedule). In-stock pieces are dispatched within 2 business days.

Information about delivery times: You can contact us before placing your order to find out the expected production and dispatch time for your piece.

2. Shipping Costs and Delivery Times

Shipping costs are calculated and displayed automatically at checkout.

Mainland France: Free standard delivery via Mondial Relay.

Europe: €5 (free on orders of €250 or more).

Rest of the world (outside Europe): €15 (free on orders of €250 or more).

Express delivery: Available on request. Please contact customer service at contact@carlisfrance.fr for a quote and the applicable rates.

3. Customs Duties and Taxes (Orders Outside the EU)

All shipments to countries outside the European Union are sent under DAP (Delivered at Place) terms:

Responsibility: The buyer or recipient is solely responsible for paying any customs duties, local taxes or import fees charged by the destination country.

Collection of charges: These charges are collected by the customs authorities when the parcel arrives. As we have no control over the amounts charged, we recommend contacting your local customs office before placing an order.

Refusal of delivery: If the customer refuses a parcel because they consider the customs charges too high, the buyer remains financially responsible for the customs charges and any costs arising from the return of the goods.

4. Returns and Right of Withdrawal

In accordance with the provisions of the French Consumer Code governing distance sales (Articles L.221-18 et seq.):

Withdrawal period: You have 14 calendar days from the date you receive your order to exercise your right of withdrawal. After this period, we reserve the right to refuse the return.

Prior contact required: All return requests must first be sent by email to contact@carlisfrance.fr.

Condition of items: Returns or exchanges will be accepted only for items that are unworn, unwashed, unaltered and in perfect original condition (undamaged).

Return shipping costs:

Mainland France: Free returns (a prepaid return label will be provided).

Europe and the rest of the world: Return shipping costs are paid by the buyer. However, once we have received the parcel and checked that it meets the return conditions, Carlis France will provide you with a store credit for the exact amount of your return shipping costs, redeemable on our website.

5. Customer Service

Our team is available seven days a week to answer your questions and provide information about production times:

By email: contact@carlisfrance.fr

By chat: Available directly on our website