Delivery and returns

ORDER - MANUFACTURING TIME

After placing your order, you will receive a confirmation email. Our parts are made to order, so delivery time can vary between 7 and 21 days.

SHIPPING COSTS

Free delivery in France from 250 euros.

Shipping Cost Rates

Metropolitan France: 6.90 euros

Europe outside mainland France: 22 euros

Outside Europe: 30 euros

RETURNS

Free returns in France. For returns from other countries, they are the responsibility of the buyer but we offer a voucher for the amount of the return costs to use on our site.

In accordance with the provisions of the Consumer Code on distance selling (articles L121-16 et seq. of the Consumer Code), the buyer may exercise his right of withdrawal for any reason and will only have the return costs at his expense.

The law provides that the buyer has 14 days to do so from the date of delivery of the product.

Beyond this period, we reserve the right to refuse the return.

Your requests should be sent to contact@carlisfrance.fr.

Return or exchange will only be accepted for unworn, undamaged, and in perfect condition items.

CUSTOMS FEES

Shipping information for customers outside the EU

Our shipments are made DAP (Delivery At Place), which means that the recipient is responsible for any taxes or customs duties that may be applied before or after receiving the international order.

Customs duties are levied when the package arrives in the destination country. Unfortunately, we do not control these charges and cannot tell you how much they will be, as customs rules vary from country to country.

It is recommended that you contact your local customs office before ordering, to avoid any surprises regarding unexpected charges.

Please note that the customer assumes full responsibility for customs fees, even if the package is refused due to excessive customs duties or taxes.

CUSTOMER SERVICE

We remain at your disposal 7/7 by email at contact@carlisfrance.fr and by Chat